Q. Is there any size requirement for using Woollip?
A. Once fully inflated, you can adjust the height of your Woollip by slightly touching the valve to release a bit of air. By doing this you’ll reduce the height of your Woollip and make it suitable for all sizes between 1,40 meter and 1,95 meter (4.6 – 6.4 foot). Our lawyer, who is 6.3, tested and approved it. If you are taller than that, you can always adjust the height of your Woollip by putting a folded blanket under your Woollip pillow on the tray table. You will get the same comfort-result and be able to relax just as well! Last updated: Thu, Mar 24 2016 12:55 pm EDT
Q: What happens when the passenger sitting in front of me reclines his seat?
A: Due to Woollip Travel Pillow’s heigh, there is sufficient room between the seat in front of you and your resting head. We have tested this repeatedly in different aircrafts’ settings in order to optimize the adjustment of Woollip’s shape. Please click on this link to watch the demo video showing precisely how it looks when the seat ahead of you is reclined back : https://www.youtube.com/watch… You may also have noticed that more airlines now implement non-reclinable seats in order to save space and weight, even for long-distance flights. An alternative solution is to order 2 Woollip Travel Pillows and generously offer one to the passenger in front of you ! :-) Last updated: Thu, Mar 24 2016 3:06 pm EDT
How big/heavy is Woollip?
Woollip is highly practical being the same size as a pocketbook once folded (6.3 x 6.3 x 1.38 in; 16 x 16 x 3.5 cm) and barely bigger than a soda can when twisted round. It’s as light as a smartphone (9oz; 225 g). You can easily carry it in your hand luggage while traveling. It has a little bag to fold it in. When you want to use it, you just have to blow 5 times and you’re ready to sleep! After a good rest, you can deflate Woollip in only two seconds. Last updated: Thu, Mar 31 2016 11:02 am EDT
Is Woollip washable?
Woollip is hand washable. We are working on optional features such as a cover to put on top of Woollip (machine washable or disposable). Woollip comes with a little bag to fold it in, which is water and dust resistant. Last updated: Fri, Apr 1 2016 4:58 am EDT
What is Woollip made of?
Woollip is made of the same material as the U-shaped inflatable pillows (flocked PVC). This material is very resistant and has a pleasant touch. It will come with a water resistant bag to fold it in. Last updated: Thu, Mar 31 2016 11:02 am EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
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